Refund & Return Policy
Refund & Return Policy
At SYETA, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a clear, fair, and customer-friendly return and refund policy. Please review the following guidelines to ensure a smooth return experience.
Returns Eligibility
You may request a return within 10 days of receiving your order, provided the item meets the following conditions:
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The item is unused, unworn, and in original condition
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It includes all original tags, dust bags, packaging, and accessories
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It is returned in the original packaging or equivalent protective packaging
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It is not a final sale or non-returnable item (see section below)
Returns that do not meet these requirements may be rejected.
Non-Returnable Items
Certain items are not eligible for return, including:
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Final sale or clearance items
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Gift cards
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Customized or personalized products
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Items returned after the 14-day return window
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Items showing signs of wear, use, or alteration
How to Request a Return
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Submit a Return Request
Email us at [support@syeta.store] within 14 days of receiving your item. Include:-
Your full name
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Order number
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Product name
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Reason for return
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Photos (if applicable for damaged items)
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Receive Return Instructions
Our support team will review your request and, if eligible, provide return authorization and instructions, including the return address. -
Ship the Item
Carefully pack your item and ship it back to us. We recommend using a trackable shipping service and purchasing shipping insurance.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 7 days of receiving the item
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Include photos showing the damage/defect
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We will offer an exchange, repair, or full refund (including shipping costs), depending on the situation
Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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You will receive a confirmation once the refund has been issued.
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Please note that your bank or credit card provider may take additional time to post the refund to your account.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, color, or style:
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Return the original item following the process above
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Place a new order for the item you prefer
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or credit card account again
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Contact your financial institution – it may take time before your refund is officially posted
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If you’ve done all of this and still haven’t received your refund, contact us at [support@syeta.store]
Return Shipping Address
Our return address will be provided to you once your return is approved. Please do not send items back to the manufacturer or an unverified address, as this may cause delays or lost packages.
Customer Responsibility
OEN is not responsible for:
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Lost or stolen return packages without proof of delivery
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Items returned without proper authorization
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Delays caused by incorrect return shipping
To avoid issues, please always follow our return instructions and keep tracking information until your refund is processed.
Policy Updates
We reserve the right to update this policy at any time without prior notice. Please refer to this page for the latest information. Your continued use of our store implies your agreement with our current policies.
Business Info!
Business Name: Syeta.store
Business Number: +1 (863) 227 8475
Business Email: support@syeta.store
Business Address: 1505 W 19th St S, Newton Iowa 50208, United States
Business Hours: 9:00 AM to 5:00 PM (Monday - Friday)
Chat Support: 24/7